In accordance with EU consumer protection laws, customers based in the European Union have the right to return items within 14 days of receiving their order, without providing a reason (cooling-off period).
How to Return
To initiate a return, please contact us at support@nuvanestudio.com within 14 days of receiving your order. We will provide you with return instructions.
Conditions
- Items must be unused, unworn, and in their original condition with all tags attached.
- Items must be returned in their original packaging.
- Customised or personalised items are exempt from the right of return unless they are defective.
Refunds
Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued to the original payment method.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Contact Us
For any questions regarding returns, please contact us at support@nuvanestudio.com.