Privacy policy

PRIVACY POLICY — UPDATED DRAFT

Nuvàne Studio Effective Date: July 15, 2026 | Last Updated: August 19, 2026

1. INTRODUCTION

Nuvàne Studio (operated by Sarthak Enterprises) operates the website www.nuvanestudio.com and all related services ("Services"). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase through our Services, or communicate with us.

Our Services are powered by Shopify. Where Shopify independently processes your data, their privacy practices are governed by the Shopify Consumer Privacy Policy (https://www.shopify.com/legal/privacy/app-users).

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

2. WHO WE ARE

Business Name: Nuvàne Studio
Legal Entity: Sarthak Enterprises
Registered Country: India
GST Number: 09PRTPS8514Q1Z2
Email: support@nuvanestudio.com
Phone: +91 91700 23024

3. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Services, we may collect:

Contact details — name, billing/shipping address, phone number, email address.
Financial information — payment details, transaction records. (Full card numbers are never stored by us.)
Transaction information — items viewed, purchased, returned, or exchanged; order history.
Communications — support queries, unboxing videos submitted for claims.
Device & usage information — IP address, browser type, device identifiers, pages visited, referral URLs, interaction data via cookies.

4. HOW WE COLLECT YOUR INFORMATION

Directly from you — when you place an order, contact us, or submit a claim.
Automatically — through cookies, pixels, and similar technologies when you browse our website.
From service providers — including Shopify, payment processors, and shipping partners.
From third-party platforms — such as social media if you interact with our content or advertisements.

5. HOW WE USE YOUR INFORMATION

Order fulfilment — processing payments, dispatching orders, handling returns/exchanges.
Customer support — responding to queries, processing claims including unboxing video review.
Marketing & communications — promotional emails and updates. You may opt out at any time.
Personalisation — tailoring your shopping experience.
Security & fraud prevention — detecting and preventing fraudulent activity.
Legal compliance — meeting obligations under applicable Indian and international laws.
Business improvement — analysing usage data to improve our website and services.

We do not sell your personal information. We may share it with:

Shopify — our e-commerce platform provider.
Payment processors — to securely process transactions.
Shipping & logistics partners — to fulfil and deliver orders.
Marketing & analytics partners — subject to your consent where required.
Legal authorities — when required by law or court order.
Business successors — in the event of a merger, acquisition, or sale of assets.

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies to maintain your session and cart, analyse traffic, and deliver personalised advertisements. You can manage cookie preferences through your browser settings. Where required by law (EU/UK/Australia), we will seek your consent before placing non-essential cookies.

8. DATA PROTECTION BY JURISDICTION

8.1 India — Digital Personal Data Protection Act, 2023 (DPDPA) We comply with India's DPDPA. As a Data Fiduciary, we process your personal data only for lawful purposes. Your rights include:

Access, correction, and erasure of your personal data.
Nominate a person to exercise rights on your behalf.
Grievance redressal through our contact details below.

8.2 European Union — GDPR For EEA customers, we process personal data under GDPR (EU) 2016/679. Lawful bases include contract performance, legitimate interests, consent, and legal obligation. Your rights include access, rectification, erasure, restriction, data portability, and the right to object. You may lodge a complaint with your local Data Protection Authority (DPA). International transfers rely on Standard Contractual Clauses (SCCs) or adequacy decisions.

8.3 United Kingdom — UK GDPR For UK customers, we comply with UK GDPR and the Data Protection Act 2018. Your rights mirror EU GDPR rights. You may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. International transfers rely on the UK's International Data Transfer Agreement (IDTA).

8.4 United States — CCPA/CPRA (California) For California residents, we comply with the CCPA and CPRA. You have the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information of individuals under 16 years of age. To exercise your California rights, contact us at support@nuvanestudio.com.

8.5 Australia — Privacy Act 1988 (Cth) For Australian customers, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You have the right to:

Access personal information we hold about you.
Request correction of inaccurate or incomplete information.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We will not use or disclose your personal information for a purpose other than the primary purpose for which it was collected, except as permitted by the Privacy Act 1988.

8.6 Singapore — Personal Data Protection Act 2012 (PDPA) For Singapore customers, we comply with the Personal Data Protection Act 2012 (PDPA). You have the right to:

Access and correct personal data we hold about you.
Withdraw consent for collection, use, or disclosure of your personal data (subject to legal or contractual restrictions).
Lodge a complaint with the Personal Data Protection Commission (PDPC) at pdpc.gov.sg.

8.7 United Arab Emirates — Federal Decree-Law No. 45 of 2021 For UAE customers, we comply with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection. You have the right to access, correct, and request deletion of your personal data. You may contact us at support@nuvanestudio.com to exercise these rights.

9. CHILDREN'S PRIVACY

Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

10. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information. However, no method of internet transmission is 100% secure. Please do not share sensitive information over unsecured channels.

11. DATA RETENTION

We retain your personal information for as long as necessary to:

Maintain your account and provide our Services.
Comply with legal obligations (e.g., GST records under Indian tax law).
Resolve disputes and enforce our agreements.

When personal data is no longer required, we securely delete or anonymise it.

12. YOUR RIGHTS & HOW TO EXERCISE THEM

Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal data, and to withdraw consent or lodge a complaint with your local authority.

To exercise any rights, contact us at support@nuvanestudio.com. We will respond within the timeframe required by applicable law. Identity verification may be required.

You may also exercise rights related to data processed by Shopify via the Shopify Privacy Portal (https://privacy.shopify.com/en).

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

14. RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify, which independently collects and processes certain data. Visit the Shopify Consumer Privacy Policy (https://www.shopify.com/legal/privacy/app-users) for more information.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy with an updated "Last Updated" date. Continued use of our Services after changes constitutes acceptance.

16. GRIEVANCE OFFICER (INDIA — DPDPA)

In accordance with the Digital Personal Data Protection Act, 2023:

Name: Himanshul Sinha
Email: support@nuvanestudio.com
Phone: +91 91700 23024

Grievances will be acknowledged within 48 hours and resolved within 30 days.

17. CONTACT US

For any privacy-related questions, requests, or complaints:

Nuvàne Studio / Sarthak Enterprises Kumar Puram Para Road, Devpur Rajajipuram, 545ka/155 Lucknow, Uttar Pradesh – 226017, India 📧 support@nuvanestudio.com 📞 +91 91700 23024