Privacy policy

nuvàne studio

Effective Date: July 15, 2026 Last Updated: July 16, 2026

 

1. INTRODUCTION

Nuvàne Studio (operated by Sarthak Enterprises) operates the website www.nuvanestudio.com and all related services ("Services"). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase through our Services, or communicate with us.

Our Services are powered by Shopify. Where Shopify independently processes your data, their privacy practices are governed by the Shopify Consumer Privacy Policy.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

2. WHO WE ARE

  • Business Name: Nuvàne Studio
  • Legal Entity: Sarthak Enterprises
  • Registered Country :  India
  • GST Number: 09PRTPS8514Q1Z2
  • Email: trynuvanestudio@gmail.com
  • Phone: +91 91700 23024

3. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact details — name, billing/shipping address, phone number, email address.
  • Financial information — payment card details, transaction details, payment confirmation. (Note: Full card numbers are never stored by us; payments are processed securely via our payment providers.)
  • Transaction information — items viewed, added to cart, purchased, returned, or exchanged; order history.
  • Communications — information you share when contacting us for support or queries, including unboxing videos submitted for claims.
  • Device & usage information — IP address, browser type, device identifiers, pages visited, time spent on pages, referral URLs, and interaction data collected via cookies and similar technologies.

4. HOW WE COLLECT YOUR INFORMATION

We collect personal information from the following sources:

  • Directly from you — when you place an order, contact us, or submit a claim.
  • Automatically — through cookies, pixels, and similar technologies when you browse our website.
  • From service providers — including Shopify, payment processors, shipping partners, and analytics tools.
  • From third-party platforms — such as social media platforms if you interact with our content or advertisements.

5. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

  • Order fulfilment — processing payments, dispatching orders, arranging shipping, and handling returns/exchanges.
  • Customer support — responding to queries, processing claims (including reviewing unboxing videos submitted for damage/defect claims).
  • Marketing & communications — sending promotional emails, offers, and updates. You may opt out at any time via the unsubscribe link in any email.
  • Personalisation — tailoring your shopping experience and recommending relevant products.
  • Security & fraud prevention — detecting and preventing fraudulent, illegal, or malicious activity.
  • Legal compliance — meeting obligations under applicable Indian and international laws.
  • Business improvement — analysing usage data to improve our website and services.

6. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share it with:

  • Shopify — our e-commerce platform provider, which processes data to provide and improve our Services.
  • Payment processors — to securely process your transactions.
  • Shipping & logistics partners — to fulfil and deliver your orders.
  • Marketing & analytics partners — to support advertising and website analytics (subject to your consent where required).
  • Legal authorities — when required by law, court order, or to protect our legal rights.
  • Business successors — in the event of a merger, acquisition, or sale of assets.

All third parties are required to handle your data in accordance with applicable privacy laws.

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Maintain your session and shopping cart.
  • Analyse website traffic and user behaviour.
  • Deliver personalised advertisements.

You can manage cookie preferences through your browser settings. Where required by law (e.g., EU/UK), we will seek your consent before placing non-essential cookies via our cookie banner.

8. DATA PROTECTION BY JURISDICTION

8.1 India — Digital Personal Data Protection Act, 2023 (DPDPA)

We comply with India's Digital Personal Data Protection Act, 2023 (DPDPA). As a Data Fiduciary, we process your personal data only for lawful purposes with your consent or as permitted by law. You have the right to:

  • Access information about your personal data being processed.
  • Correct inaccurate or incomplete personal data.
  • Erasure of personal data where no longer necessary.
  • Nominate a person to exercise rights on your behalf in the event of death or incapacity.
  • Grievance redressal through our contact details below.

8.2 European Union — GDPR

For customers in the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR). Our lawful bases for processing include:

  • Contract performance — to fulfil your order.
  • Legitimate interests — for fraud prevention and service improvement.
  • Consent — for marketing communications and non-essential cookies.
  • Legal obligation — to comply with applicable laws.

Your GDPR rights include: right to access, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, and the right to object to processing. You also have the right to lodge a complaint with your local Data Protection Authority (DPA).

International Transfers: Where we transfer your data outside the EEA, we rely on recognised mechanisms such as the European Commission's Standard Contractual Clauses (SCCs) or adequacy decisions.

8.3 United Kingdom — UK GDPR

For customers in the United Kingdom, we comply with the UK GDPR and the Data Protection Act 2018. Your rights mirror those under EU GDPR. You may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

International Transfers: We rely on the UK's International Data Transfer Agreement (IDTA) or equivalent mechanisms for transfers outside the UK.

8.4 United States — CCPA (California)

For California residents, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). You have the right to:

  • Know what personal information we collect, use, and share.
  • Delete your personal information.
  • Correct inaccurate personal information.
  • Opt out of the sale or sharing of personal information.
  • Non-discrimination for exercising your rights.

We do not sell personal information of individuals under 16 years of age.

To exercise your California rights, contact us at trynuvanestudio@gmail.com.

9. CHILDREN'S PRIVACY

Our Services are not directed to children under the age of 18 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will delete it promptly.

10. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We recommend you do not share sensitive information over unsecured channels.

11. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Maintain your account and provide our Services.
  • Comply with legal obligations (e.g., GST records under Indian tax law).
  • Resolve disputes and enforce our agreements.

When personal data is no longer required, we securely delete or anonymise it.

12. YOUR RIGHTS & HOW TO EXERCISE THEM

Depending on where you live, you may have the right to:

  • Access personal information we hold about you.
  • Correct inaccurate or incomplete data.
  • Delete your personal data.
  • Restrict or object to certain processing.
  • Data portability — receive your data in a structured, machine-readable format.
  • Withdraw consent at any time (where processing is based on consent).
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at trynuvanestudio@gmail.com. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing your request.

You may also exercise rights related to data processed by Shopify directly via the Shopify Privacy Portal.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

14. RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify. Shopify independently collects and processes certain data about your use of our store to provide and improve its platform. To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised policy on this page with an updated "Last Updated" date and provide notice as required by applicable law. Continued use of our Services after changes constitutes acceptance of the revised policy.

16. GRIEVANCE OFFICER (INDIA — DPDPA)

In accordance with the Digital Personal Data Protection Act, 2023, our designated Grievance Officer for India is:

Name: Himanshul Sinha Email: trynuvanestudio@gmail.com Phone: +91 91700 23024 Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt.

17. CONTACT US

For any privacy-related questions, requests, or complaints:

nuvàne Studio 📧 trynuvanestudio@gmail.com 

© 2026 Nuvàne Studio / Sarthak Enterprises. All rights reserved.