Refund policy

REFUND POLICY

Nuvàne Studio

Effective Date: July 15, 2026 Last Updated: July 16, 2026

At Nuvàne Studio, every piece is carefully inspected before dispatch. We are committed to a transparent and fair post-purchase experience rooted in the integrity of our craft.

1. MANDATORY UNBOXING VIDEO — ALL MARKETS

For any claim — exchange, damage, or defect — an unboxing video is mandatory.

The video must be clear, continuous, and uninterrupted, recorded from before the outer packaging is opened until the product is fully inspected.
Claims submitted without a valid unboxing video will not be accepted, regardless of the nature of the issue.
This requirement applies to all customers — domestic (India) and international.

We recommend recording this video for every order received.

2. INDIA — DOMESTIC POLICY

2.1 Size Exchange (No Refunds)

We offer a size exchange only within 7 (seven) days of delivery. We do not offer refunds on domestic orders except in cases of confirmed defective or incorrect products (Section 2.2).

Eligibility conditions:

Item must be unused, unworn, unwashed, and unaltered.
All original tags must be intact and attached.
Item must be in original packaging.
Exchange request must be raised within 7 days of delivery with your unboxing video.

2.2 Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, or incorrect item:

Contact us at trynuvanestudio@gmail.com within 48 hours of delivery.
Attach your unboxing video and order number.
Upon verification, we will arrange a replacement, exchange, or refund as applicable.

2.3 Non-Eligible Items

The following are not eligible for exchange or refund:

Items that are worn, washed, altered, stained, or damaged after delivery.
Items returned without original tags or packaging.
Sale items (unless defective).
Customised or made-to-order pieces.

2.4 Colour Variations

Minor colour variations due to screen settings, photography, lighting, or the handcrafted nature of the product are not considered defects and are not grounds for exchange or refund.

2.5 Your Statutory Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020 of India.

3. EUROPEAN UNION — RIGHT OF WITHDRAWAL

Under EU Directive 2011/83/EU and EU Directive 2023/2673 (in effect from June 19, 2026), EU customers have the following rights:

3.1 14-Day Right of Withdrawal

You may withdraw from your purchase within 14 (fourteen) days of receiving the last item in your order, without giving any reason.

3.2 How to Exercise

Contact us at trynuvanestudio@gmail.com or use the withdrawal function available in your order confirmation or account page. You will receive an automatic confirmation of your withdrawal request.

3.3 Weekend/Holiday Extension

If the last day of the 14-day period falls on a weekend or public holiday, the period extends to the next business day.

3.4 Refund Timeline

Upon receipt and inspection of the returned item, we will process a refund to your original payment method within 14 days. Return shipping costs are borne by the customer unless the item is defective.

3.5 Exemptions

Customised or made-to-order items may be exempt from the right of withdrawal under EU law. Please refer to applicable EU regulations or seek legal advice.

4. UNITED KINGDOM — COOLING-OFF PERIOD

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK customers have the following rights:

4.1 14-Day Cancellation Right

You may cancel your order within 14 (fourteen) days of receiving the goods, without giving a reason.

4.2 How to Exercise

Notify us by email at trynuvanestudio@gmail.com with your order details within the 14-day window.

4.3 Refund Timeline

We will process a refund within 14 days of receiving the returned goods or evidence of return. Return shipping costs are the customer's responsibility unless the item is defective or misdescribed.

4.4 Exemptions

Customised or made-to-order items may be exempt. Please refer to applicable UK consumer regulations.

5. UNITED STATES

There is no federal statutory cooling-off period for online retail purchases in the United States (the FTC's 3-day rule applies only to door-to-door sales).

5.1 Our Policy for US Customers

US customers may request an exchange within 14 days of delivery, subject to the same eligibility conditions in Section 2.1, including the mandatory unboxing video.

5.2 Damaged or Defective Items

Notify us within 48 hours of delivery with your unboxing video. We will arrange a replacement or appropriate resolution.

5.3 Return Shipping

Return shipping costs for US orders are the customer's responsibility unless the item is confirmed defective.

6. REFUND PROCESSING

Approved refunds will be processed to the original payment method.
Processing time: 7–14 business days from approval (may vary by payment provider).
Original shipping charges are non-refundable unless the return is due to our error.