Shipping policy

Nuvàne Studio

Effective Date: July 15, 2026 Last Updated: July 16, 2026

At Nuvàne Studio, we aim to deliver your order safely, efficiently, and with full transparency.

1. ORDER PROCESSING

Orders are processed within 2–4 business days after payment confirmation.
During sales, festive periods, or high-demand launches, processing may take slightly longer. We will communicate any significant delays.
Orders placed on weekends or public holidays will begin processing on the next business day.

2. DOMESTIC SHIPPING (INDIA)

2.1 Delivery Timeline

Once dispatched, orders are generally delivered within 3–7 business days, depending on your location and courier availability. These are estimates and not guaranteed timelines.

2.2 Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

2.3 Order Tracking

Tracking information will be shared via your registered email address or mobile number once your order is dispatched.

3. INTERNATIONAL SHIPPING

3.1 Availability

We currently ship to select international destinations. Available countries and applicable charges will be displayed at checkout.

3.2 Delivery Timeline

International delivery timelines vary by destination and are estimates only. Delays due to customs clearance, local postal services, or force majeure events are outside our control.

3.3 Duties, Taxes & Customs

International customers are solely responsible for any import duties, customs fees, VAT, or local taxes levied by their country's authorities. These charges are not included in our product prices or shipping fees and will not be refunded.

We recommend checking your country's import regulations before placing an order.

3.4 EU Customers — Duty Transparency

In accordance with EU consumer protection requirements, we will clearly communicate at checkout whether prices are Delivered Duty Paid (DDP) or Delivered At Place (DAP) for EU destinations, so you are aware of any additional charges before completing your purchase.

3.5 Customs Delays

Nuvàne Studio is not responsible for delays caused by customs clearance processes. We will provide all necessary documentation to facilitate smooth customs processing.

4. INCORRECT ADDRESS & FAILED DELIVERY

Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned due to an incorrect/incomplete address, repeated failed delivery attempts, or refusal to accept the shipment, additional re-dispatch charges will apply.
We are not liable for orders lost or delayed due to incorrect address information provided by the customer.

5. DAMAGED PACKAGES ON ARRIVAL

If your order arrives with visible external damage, please do not accept the package without noting the damage with the courier, or refuse delivery and contact us immediately.
If damage is discovered upon opening, your unboxing video (recorded before opening) is required to file a claim. Contact us at trynuvanestudio@gmail.com within 48 hours of delivery.
Claims without an unboxing video cannot be processed.

6. DELIVERY DELAYS

Nuvàne Studio is not responsible for delays caused by:

Courier partner delays
Weather conditions or natural events
Public holidays or strikes
Customs clearance (international orders)
Force majeure events

Our team will assist you wherever possible in tracking and resolving delivery issues.

7. LOST SHIPMENTS

If your tracking shows a shipment as delivered but you have not received it:

Check with neighbours and your building reception.
Contact the courier directly with your tracking number.
If unresolved, contact us at trynuvanestudio@gmail.com within 7 days of the marked delivery date. We will investigate and assist accordingly.

8. CONSUMER RIGHTS — EU & UK

8.1 EU Customers

Under EU consumer law, we are required to communicate estimated delivery timelines clearly before purchase. If your order is significantly delayed beyond the communicated timeline, you may have the right to cancel your order and receive a full refund under applicable EU consumer protection law.

8.2 UK Customers

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, UK customers have the right to receive goods within the agreed timeframe. If delivery is significantly delayed, you may be entitled to cancel and receive a full refund.