Terms of service

TERMS OF SERVICE — UPDATED DRAFT

Nuvàne Studio Effective Date: July 15, 2026 | Last Updated: August 19, 2026

1. ACCEPTANCE OF TERMS

By accessing or purchasing from www.nuvanestudio.com ("the Website"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree, you must not use this Website.

2. ABOUT US

Nuvàne Studio is a premium handcrafted Chikankari apparel and lifestyle brand rooted in the artisanal heritage of Lucknow, India.

  • Legal Entity: Sarthak Enterprises
  • Registered Address: Kumar Puram Para Road, Devpur Rajajipuram, 545ka/155, Lucknow, Uttar Pradesh – 226017, India
  • GST Registration Number: 09PRTPS8514Q1Z2
  • Email: support@nuvanestudio.com
  • Phone: +91 91700 23024

3. ELIGIBILITY

You must be at least 18 years of age (or the age of majority in your jurisdiction) to place an order. By using this Website, you confirm you meet this requirement. International customers are responsible for ensuring compliance with all laws applicable in their country.

4. PRODUCTS & DESCRIPTIONS

  • 4.1 All products are handcrafted. Minor natural variations in embroidery, fabric texture, or colour are inherent characteristics of authentic artisanal work and are not defects.
  • 4.2 Colours displayed on screen may vary slightly from the actual product due to monitor settings, photography, and lighting. Such variations do not constitute a defect.
  • 4.3 We reserve the right to limit quantities, discontinue products, or modify descriptions at any time without prior notice.
  • 4.4 Prices are listed in Indian Rupees (INR). International customers may see prices in their local currency at checkout, subject to real-time exchange rates.

5. ORDERS & PAYMENT

  • 5.1 Order Confirmation: Placing an order constitutes an offer to purchase. A binding contract is formed only upon our written email confirmation.
  • 5.2 Payment: We accept payments via methods displayed at checkout. All transactions are processed securely.
  • 5.3 Pricing Errors: In the event of a pricing error, we reserve the right to cancel the order and issue a full refund, with prompt notification to you.
  • 5.4 GST (India): Prices are inclusive of applicable GST. A GST invoice will be provided upon request.
  • 5.5 International Taxes & Duties: International customers are solely responsible for any import duties, customs fees, VAT, or local taxes. Nuvàne Studio does not collect or remit foreign taxes unless legally required.

6. SHIPPING & DELIVERY

  • 6.1 Orders are processed within 2–4 business days of payment confirmation.
  • 6.2 Domestic (India): Estimated delivery 3–7 business days from dispatch. Estimates only, not guaranteed.
  • 6.3 International: Timelines vary by destination. Nuvàne Studio is not liable for delays caused by customs, local postal services, or force majeure.
  • 6.4 Tracking: Shared via email or mobile upon dispatch.
  • 6.5 Incorrect Address: Customers are responsible for providing a correct delivery address. Re-dispatch due to incorrect address may incur additional charges.
  • 6.6 Risk of Loss: Title and risk of loss pass to you upon handover to the shipping carrier.

7. RETURNS, EXCHANGES & REFUNDS

7A. INDIA — DOMESTIC POLICY No Refunds. Replacement / Size Exchange Only.

  • 7A.1 We do not accept returns for refund on domestic orders under any circumstances, except as mandated by applicable Indian consumer law.
  • 7A.2 We offer size exchange or replacement within 7 (seven) days of delivery, subject to the conditions below.
  • 7A.3 Mandatory Unboxing Video: A clear, uninterrupted unboxing video is required for all exchange or defect claims. Claims without a valid unboxing video will not be accepted.
  • 7A.4 Eligibility Conditions:
    • Item must be unused, unworn, unwashed, and unaltered.
    • All original tags must be intact and attached.
    • Item must be in original packaging.
    • Request raised within 7 days of delivery.
    • Return courier charges are entirely the customer's responsibility.
  • 7A.5 Damaged or Defective Items: Contact support@nuvanestudio.com within 48 hours with your unboxing video. We will arrange a replacement at no additional product cost. Return courier cost remains the customer's responsibility.
  • 7A.6 Non-Eligible Items: Worn, washed, altered, stained, or damaged items; items missing original tags or packaging; sale items (unless defective); customised or made-to-order pieces.
  • 7A.7 Colour Variations: Not considered defects and not grounds for exchange.
  • 7A.8 Statutory Rights: Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020 of India.

7B. EUROPEAN UNION — RIGHT OF WITHDRAWAL (Legally mandatory — cannot be restricted)

  • 7B.1 Under EU Directive 2011/83/EU and EU Directive 2023/2673, EU customers may withdraw from their purchase within 14 (fourteen) days of receiving the last item, without giving any reason.
  • 7B.2 How to Exercise: Contact support@nuvanestudio.com or use the withdrawal function in your order confirmation or account page. Automatic confirmation will be sent.
  • 7B.3 If the last day falls on a weekend or public holiday, the period extends to the next business day.
  • 7B.4 Refund: Processed to original payment method within 14 days of receiving the returned item. Return shipping costs are the customer's responsibility unless the item is defective.
  • 7B.5 Exemptions: Customised or made-to-order items may be exempt under EU law.
  • 7B.6 Failure to provide the required withdrawal function may extend the withdrawal period to 12 months and 14 days under EU Directive 2023/2673.

7C. UNITED KINGDOM — COOLING-OFF PERIOD (Legally mandatory — cannot be restricted)

  • 7C.1 Under the Consumer Contracts Regulations 2013, UK customers may cancel within 14 (fourteen) days of receiving goods, without giving a reason.
  • 7C.2 How to Exercise: Email support@nuvanestudio.com with order details within the 14-day window.
  • 7C.3 Refund: Processed within 14 days of receiving returned goods or evidence of return. Return shipping is the customer's responsibility unless the item is defective or misdescribed.
  • 7C.4 Exemptions: Customised or made-to-order items may be exempt.

7D. AUSTRALIA — CONSUMER GUARANTEES (Legally mandatory under Australian Consumer Law)

  • 7D.1 Under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010, Australian customers have statutory guarantees that cannot be excluded, restricted, or modified.
  • 7D.2 If a product has a major defect, you are entitled to a replacement or refund. For minor defects, we will provide a repair or replacement at our discretion.
  • 7D.3 Our Policy for Australian Customers:
    • Exchange or replacement requests within 14 days of delivery.
    • Mandatory unboxing video required for all claims.
    • Return courier costs are the customer's responsibility unless the item is confirmed defective under ACL.
    • No change-of-mind refunds — exchange or replacement only.
  • 7D.4 Contact support@nuvanestudio.com within 48 hours for defective/damaged items with your unboxing video.

7E. SINGAPORE — CONSUMER PROTECTION

  • 7E.1 Under the Consumer Protection (Fair Trading) Act (CPFTA) of Singapore, consumers have rights against unfair practices.
  • 7E.2 Our Policy for Singapore Customers:
    • Exchange or replacement requests within 14 days of delivery.
    • Mandatory unboxing video required.
    • Return courier costs are the customer's responsibility.
    • No change-of-mind refunds — exchange or replacement only.
    • Contact support@nuvanestudio.com within 48 hours for defective/damaged items.

7F. UNITED ARAB EMIRATES — CONSUMER PROTECTION

  • 7F.1 Under UAE Federal Law No. 15 of 2020 on Consumer Protection, UAE customers have statutory rights.
  • 7F.2 Our Policy for UAE Customers:
    • Exchange or replacement requests within 14 days of delivery.
    • Mandatory unboxing video required.
    • Return courier costs are the customer's responsibility.
    • No change-of-mind refunds — exchange or replacement only.
    • Contact support@nuvanestudio.com within 48 hours for defective/damaged items.

7G. UNITED STATES

  • 7G.1 No federal statutory cooling-off period for online retail purchases.
  • 7G.2 US customers may request an exchange within 14 days of delivery, subject to Section 7A eligibility conditions including mandatory unboxing video.
  • 7G.3 Damaged or defective items: notify within 48 hours with unboxing video. Replacement arranged at no additional product cost.
  • 7G.4 Return shipping costs are the customer's responsibility unless the item is confirmed defective.

8. INTELLECTUAL PROPERTY

  • 8.1 All content — text, images, logos, product designs, embroidery patterns — is the exclusive intellectual property of Nuvàne Studio / Sarthak Enterprises, protected under the Copyright Act, 1957 (India) and applicable international treaties.
  • 8.2 You may not reproduce, distribute, modify, or commercially exploit any content without prior written consent.
  • 8.3 The Nuvàne Studio name, logo, and brand identity are trademarks of Sarthak Enterprises. Unauthorised use is strictly prohibited.

9. PROHIBITED CONDUCT

You agree not to:

  • Use the Website for any unlawful purpose.
  • Engage in fraudulent transactions or provide false information.
  • Resell or commercially exploit products without written authorisation.
  • Use automated tools (bots, scrapers) to access or collect data.
  • Attempt unauthorised access to any part of the Website or its systems.

10. PRIVACY & DATA PROTECTION

  • 10.1 Your use of the Website is governed by our Privacy Policy at www.nuvanestudio.com.
  • 10.2 We comply with India's DPDPA 2023, EU GDPR, UK GDPR, CCPA (California), Australia's Privacy Act 1988, Singapore's PDPA 2012, and UAE Federal Decree-Law No. 45 of 2021, as applicable.

11. LIMITATION OF LIABILITY

  • 11.1 To the maximum extent permitted by law, Nuvàne Studio / Sarthak Enterprises shall not be liable for indirect, incidental, special, consequential, or punitive damages.
  • 11.2 Our total liability for any claim shall not exceed the amount paid for the specific order giving rise to the claim.
  • 11.3 Nothing limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

12. DISCLAIMER OF WARRANTIES

The Website and products are provided "as is" and "as available." We make no warranties except as required by applicable law, including the Consumer Protection Act, 2019 of India and equivalent laws in other jurisdictions.

13. CONSUMER RIGHTS

Nothing in these Terms limits or excludes your statutory rights as a consumer under applicable law in your jurisdiction, including but not limited to the Consumer Protection Act, 2019 (India), Australian Consumer Law, Consumer Protection (Fair Trading) Act (Singapore), UAE Federal Law No. 15 of 2020, EU consumer protection directives, and UK consumer protection regulations.

14. INTERNATIONAL COMPLIANCE

  • 14.1 Customers outside India are responsible for compliance with their local laws regarding import and use of our products.
  • 14.2 We do not represent that the Website or products are appropriate or available in all jurisdictions.

15. FORCE MAJEURE

Nuvàne Studio shall not be liable for failure or delay due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, strikes, supply chain disruptions, or internet outages.

16. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be posted with an updated "Last Updated" date. Continued use of the Website after changes constitutes acceptance.

17. GOVERNING LAW & DISPUTE RESOLUTION

  • 17.1 These Terms are governed by the laws of the Republic of India.
  • 17.2 Disputes shall first be attempted to be resolved through good-faith negotiation.
  • 17.3 If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Lucknow, Uttar Pradesh, India.
  • 17.4 Mandatory consumer protection laws of your home country (EU, UK, Australia, Singapore, UAE, US) are not excluded by these Terms.

18. SEVERABILITY

If any provision is found invalid or unenforceable, the remaining provisions continue in full force.

19. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Nuvàne Studio.

20. CONTACT US

Nuvàne Studio / Sarthak Enterprises Kumar Puram Para Road, Devpur Rajajipuram, 545ka/155 Lucknow, Uttar Pradesh – 226017, India 📧 support@nuvanestudio.com 📞 +91 91700 23024

© 2026 Nuvàne Studio / Sarthak Enterprises. All rights reserved.